Motorised Ziptrak® Outdoor with Dooya Motor

With correct cleaning and usage, Ziptrak^® blinds will look great and function properly for years. 

Cleaning

Weave Fabric Blinds

• Clean the blind with a soft cloth and soapy cold water. Use a heavily diluted household detergent such as dishwashing soap. 
• Never apply full strength detergents, cleaning fluids, soaps, insecticides or garden sprays. Never allow petrochemicals or solvents to touch the blind. 
• Do not use a high-pressure hose to clean the blind. 
• Never allow bird droppings, dirt or stains to remain on the fabric for long periods of time. Clean it off as soon as possible.

Clear PVC Blinds

• Do not use window cleaning detergents to clean. 
• Clean the blind with a soft cloth and soapy water. 
• We recommend VuPlex^® for achieving a high-quality clean. 
• Never allow bird droppings, dirt or stains to remain on the PVC for long periods of time. Clean it off as soon as possible. 
• The PVC surface is highly sensitive to scratching and marks. Always be cautious when cleaning, operating or moving items around PVC blinds. 
• Ideally, use a soft, clean cloth to polish and dry the PVC after cleaning and prior to rolling up the blind. 
• Do not use a high-pressure hose to clean the blind.

If your blind is wet, leave it down to dry before rolling it up. Moisture within the rolled-up blind may cause mould to form. If you have selected a RainOut^® Fabric, it is important to leave your blinds down, allow good ventilation and extra drying time before rolling up the blind due to the non-porous nature of the fabric.

Maintenance

In general, Ziptrak^® blinds should not require additional lubrication as part of regular maintenance. However, in dusty and seafront locations, you may wish to add lubricant approximately once a year to assist in the continued smooth operation of the blind. 

Only use non-oil-based silicone spray, such as “Specialist High Performance Silicon Lubricant” from the WD-40 company. To apply, lower the blind all the way; evenly apply the spray in the groove between the spline and the track. Do this for the exterior of the blind only, on both the left and right sides. After lubrication, open and close the blind several times to evenly distribute the silicone spray within the track.

! DO NOT use any oil-based lubricants, such as WD-40 Multi-Use Product, as this will damage the spline tape and clog any dust that may be within the track.

Blind Fabric Sagging at Half Height

Due to the flexing and tension of the fabric when rolled up, it is common for track-guided outdoor blinds to sag or distort, especially when left at a half-height position. 

A simple fix: fully retract the blind and pull it down again. Repeat a couple of times until the fabric is taut and the “loose” fabric section disappears. When the blind is fully closed, the fabric should be taut, and wrinkle-free.

Motor Stops Moving / Appears Jammed

Motors offered with Ziptrak^® blinds offer two protection mechanisms – obstacle detection and heat sensors.

Motors equipped with obstacle detection will also halt operation when it detects pressure against the blinds. If the bottom bar is obstructed, the blind will stop and will not fully close. Remove the obstruction and close the blind again. Wind pressure will also be detected as an obstacle. When this happens, simply wait for the wind to relent before operating your blinds again. Do refrain from trying to operate the blinds continuously, as the heat sensor will kick in to avoid motors from overheating.

The motor is designed to be operated continuously for up to 240 seconds (4 minutes). Beyond that, the motor will stop functioning for about 15 – 20 minutes to prevent the motor from overheating and allow it to cool down. If the blind cannot be operated after 20 mins, do contact your retailer for assistance.

Please note that motorised blinds cannot be moved manually, even if the motor stops working.

Windy Conditions

In windy conditions, the obstacle detection safety feature may be activated due to wind pressure, causing the blind to stop moving. If so, you can try to operate the blind again. If the blind continues to display difficulty moving, wait for the wind to let up before trying again.

Please note that motorised blinds cannot be moved manually, even if the motor stops working.

How-To: Control Ziptrak® Blinds with a Mobile App

Read the following blog to find out more: Control Ziptrak Blinds® with a Mobile App (Dooya Motors)

Please contact the authorised retailer who installed your Ziptrak^® system in the event of any queries or warranty claims. Our authorised retailers will support you with any questions or concerns regarding the performance, operation or maintenance of your blind system, or if you require replacement parts.

Ziptrak^® blinds are fully guaranteed against defective materials, manufacturing and fabrication defaults. Retailers are provided with a 60-month warranty of all the components on the Ziptrak^® outdoor system. You will not be expected to pay for components within Ziptrak’s warranty coverage. Depending on the service warranty provided by your selected retailer, however, retailers retain the right to levy a fee for servicing requests that fall outside of their service warranty coverage. Please contact your retailer to discuss their warranty period and inclusions for your installation or refer to your Warranty Certificate by your retailer.

Please visit our warranty page for more information.